With Globalreader Maintenance you can add users to the system with different permission levels based on their role within the company. On the Users page, you can see Admins, Technicians, Team Leads, and Users.

Users page can be accessed via the path: Special → Users

• Admin - users with Admin role have access to all the Maintenance system settings and actions - from adding devices, users, clients to adding jobs, groups.
• Team Lead - users ****with Team Lead role cannot access users and add groups, clients, but can access all other parts of the system with permission to add and edit as needed
• Technician - users with Technician role cannot access users and add groups, clients, but can access all the other parts of the system as view-only and can edit jobs assigned for them and add new jobs
• Users - users with User roles can only use the system as view-only without permission to add, edit anything

Good to know! If you want to customize the user roles based on your company needs, then this can be done and for that reach out to the Support team via email [email protected]

How to add, edit or disable different users?

Below you will find how-to guides for user profile-related actions - these options are only available for Admin users.

Click on the arrow to see in more detail:

• How to edit a user?
• How to disable a user?
• How to add users from the GlobalReader monitoring environments?
• How to add User Group

If you have any questions regarding users in Maintenance, then please reach out to the Support team via [email protected]

Move back to Maintenance or read next article Devices - how to add/edit workstation?

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